Frequently Asked Questions
Everything you need to know about our premium vanilla products.
What is the difference between Pure Vanilla Extract and Vanilla Flavoring?
Our Pure Vanilla Extract is made by macerating premium vanilla beans in a solution of alcohol and water to extract the natural flavors. Vanilla Flavoring, or imitation vanilla, is typically made from synthetic vanillin. We specialize in pure, high-quality extracts to ensure the best flavor for your baking.
How should I store my vanilla beans and extracts?
Store your vanilla extract and beans in a cool, dark place, such as a pantry or cupboard. Keep them away from direct sunlight and heat sources. Do not refrigerate or freeze vanilla beans, as this can cause them to dry out or develop mold.
Do your products contain gluten or common allergens?
All Cooks Vanilla extracts are naturally gluten-free and vegan. We do not process nuts, soy, or dairy in our vanilla production facility, making our products safe for most customers with common food allergies.
How long does shipping take within the United States?
Standard shipping typically takes 3-5 business days. We process all orders within 24-48 hours of receipt. You will receive a tracking number via email as soon as your order has been dispatched from our warehouse.
What is your return policy for food products?
Due to the nature of food products, we cannot accept returns on opened bottles. However, if your order arrives damaged or if you received the incorrect item, please contact our support team within 14 days for a full refund or replacement.
Do you offer bulk or wholesale pricing for bakeries?
Yes, we offer competitive wholesale pricing and bulk sizing (gallons and half-gallons) for professional bakeries and food manufacturers. Please visit our wholesale page to submit an application for a commercial account.