Returns & Exchanges

At Cooks Vanilla, we stand behind the premium quality of our extracts and beans; if you are not completely satisfied with your purchase, you may return unopened products within 30 days for a full refund. Due to food safety regulations, we cannot accept returns on opened food items unless they are defective or damaged during transit.

1

Initiate Your Request

Contact our customer service team via email with your order number and the reason for your return to receive a Return Authorization (RA) number.

2

Prepare Your Package

Carefully pack the unopened vanilla products in their original packaging to ensure they are protected during the shipping process.

3

Ship the Item

Affix the provided return label or ship the package to our California production facility using a trackable shipping method.

4

Receive Your Refund

Once our quality control team inspects the returned items, we will issue a refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing